Terms & Conditions
First Aid Darwin’s mission is to deliver quality training assessment that meets the needs of learners
First Aid Courses Darwin is owned and operated
by Sharon McCulloch, trading as
Firstaidpro, RTO Code 40407.
In recognition of this mission, our objectives are: People. We strive to attract, recruit and retain
talented, competent and committed people. We promote excellent performance through leadership and
professional development. Safety and equality. We are committed to providing an environment which is safe,
equitable and which promotes a confident and productive training and assessment environment. Integrity and
ethics. We conduct ourselves in accordance with shared and agreed standards of behaviour which holds ethical
conduct and integrity as our highest priorities. Quality committed. We aspire to deliver consistent, high
quality services and apply quality systems which support training and assessment excellence. Learner
centred. We thrive on providing training and assessment that is learner centred and which supports lifelong
learning. We respect our clients and strive to attract them time after time through high quality training
and assessment experiences. Industry engagement. We recognise the value of industry engagement as the
driving force in shaping our training and assessment strategies. We deliver training and assessment services
which are founded on industry needs and expectations.
Our expectation of you
FirstAidPro expects you: To contribute to learning in a harmonious and positive manner irrespective of
gender, race, sexual preference, political affiliation, marital status, disability or religious belief. To
comply with the rules and regulations of FirstAidPro.
To be honest and respectful, which includes not falsifying work or information and not conducting yourself
in any way that may cause injury or offence to others. To be responsible for your own learning and
development by participating actively and positively and by ensuring that you maintain progress with
learning modules. To monitor your own progress by ensuring that assessment deadlines are observed. To
utilise facilities and FirstAidPro publications with respect and to honour our copyrights and prevent our
publication from being distributed to unauthorised persons. To respect other students and FirstAidPro staff
members and their right to privacy and confidentiality.
FirstAidPro is committed to providing you a safe environment in which to participate in training and
assessment. The following guidelines are provided as a basis for safe practice in the training environment:
Know and observe details of emergency response and evacuation plans; Do not undertake activities which may
cause injury to self or others; Be responsible for your own actions; Smoking is not permitted at the
training and assessment facilities or offices; Everyone has a responsibility to provide and maintain a safe
working environment at all times, this includes staff, trainers, contractors, students and visitors. Report
all potential hazards, accidents and near misses to the RTO staff; Consumption of alcohol within training
and assessment facilities or during the conduct of training and assessment is not permitted and people
appearing to be suffering the effects of intoxication or drugs will be asked to leave and will forfeit any
course fees paid; Training and assessment areas must be kept neat and tidy at all times; Seek assistance if
you volunteer to lift items e.g. move furniture in a training area; and Observe hygiene standards
particularly in eating and bathroom areas.
Electrical equipment- Electrical equipment that is not working should be reported to RTO staff. Electrical
work should only be performed by appropriately licensed or trained personnel. Students, trainers and
assessors should not undertake any task related to fixing electrical equipment such as lighting or
electrical training aids. All electrical equipment used must be tagged and tested annually and any new
equipment must not be used until it has been tested and tagged as safe.
FirstAidPro will undertake to communicate the procedures involved in evacuation and the location of fire
equipment to students at each facility for each training and assessment event; and to users of the office at
least twice each year. All users of a training and assessment facility need to be familiar with the location
of all EXITS and fire extinguishers. Users will consult available maps to determine location. It is the user's
responsibility to understand fire drill procedures displayed around the premises. Users are asked to attend
any sessions on fire safety procedures and the use of fire safety devices.
First aid provisions are available where training is delivered. All accidents must be reported to staff. The
accident and any aid administered must be recorded by staff involved.
Lifting Policy- Students, trainers and assessors are encouraged not to lift anything related to the training
and assessment provided by FirstAidPro unless they do so voluntarily and taking all responsibility for any
injury caused. Never attempt to lift anything that is beyond your capacity. Always bend the knees and keep
the back straight when picking up items. If you have experienced back problems in the past do not attempt to
lift heavy objects at all. Ask someone else to do it for you.
House-keeping - Always ensure that all work areas are clean and clear of clutter to avoid the danger of
accident by tripping or falling over. Place all rubbish in the bins provided. Ensure that kitchen bench
spaces are left clean and tidy and that all dishes are washed. Do not leave tea towels or any cleaning
cloths in a bundle on the bench tops or draped near any bin. Do not sit or climb on any desks or tables.
FirstAidPro is committed to ensuring that the training and assessment environment is free from
discrimination and harassment. All FirstAidPro staff members (including contractors) are aware that
discrimination and harassment will not be tolerated under any circumstances. In the event that
discrimination and harassment is found to have occurred disciplinary action will be taken against any staff
member who breaches this policy. Suspected criminal behaviour will be reported to police authorities
immediately. Students should expect fair and friendly behaviour from FirstAidPro staff members and we apply
complaint handling procedures advocated by the Australian Human Rights and Equal Opportunity Commission
Students who feel that they have been discriminated against or harassed should report this information to a
staff member of FirstAidPro. This will initiate a complaints handling procedure which will be fair and
transparent and will protect your rights as a complainant. Alternatively, if a student wishes to report an
instance of discrimination or harassment directly to an agency external to FirstAidPro, they are advised to
contact the HREOC Complaints Info-line on 1300 656 419.
FirstAidPro takes the privacy of students very seriously and complies with all legislative requirements.
These include the Privacy Act 1988 and National Privacy Principles (2001). Student information is only
shared with external agencies such as registering authorities to meet compliance requirements as a
Registered Training Organisation (RTO). All information shared is kept in the strictest confidence by both
parties and is available upon written request.
In some cases we are required by law to make student information available to others such as the National
Centre for Vocational Education and Research. In all other cases FirstAidPro will seek the written
permission of the student for such disclosure.
Fees and refunds
In accordance with applicable State legislation, FirstAidPro is entitled to charge fees for items or
services provided to students undertaking a course of study. These charges are generally for items such as
course materials or text books, student services and training and assessment services.
Fees are paid upon enrolment or within 7days of receiving invoice. The initial fee payment must be paid
prior to commencing training or within 7 days of receiving an invoice from Firstaidpro. Firstaidpro may
discontinue training if fees are not paid as required. For a full list of current fees and charges please
request a copy of Firstaidpro schedule of fees and charges.
Students who cancel their enrolment part way through a training program must notify FirstAidPro in writing
at the soonest opportunity if consideration of fee reimbursement is required. Once FirstAidPro is notified a
refund will be issued for the component of training not commenced. FirstAidPro is entitled to retain fees
for any component of the course completed up until the point of notification by the student
Replacement of text and training workbooks
Students who require replacement of issued text or training workbooks will be liable for additional charges
to cover the cost of replacement. For a full list of replacement charges please refer to the FirstAidPro
schedule of fees and charges.
Unique Student Identifier (USI)
ALL students enrolling in nationally accredited training are required to provide photographic evidence to
prove their identity (ie Drivers Licence, proof of age card, Passport) and also provide their USI (unique
Student Identifier). Students without any proof of identity or a pre-existing USI cannot be enrolled.
Firstaidpro cannot issue a certificate to any student, regardless of course outcome result, without the
student providing a USI. You can download a fact sheet about the USI here
. If you do not
already have your USI, visit the USI website
to create one.
You confirm that Firstaidpro has permission to locate your USI, if incorrect or not supplied.
Refunds and Cancellations
You can cancel your booking up to 2 clear business days prior to the commencement of your course, with a
full refund given.
You can reschedule your booking up to 2 clear business days prior to the commencement of your course, with
Failure to give 2 clear business days’ notice or non-attendance on the day of training, for any reason other
than sickness, will incur a forfeiture of all monies paid. A non-attendance fee of $49 will be charged to
re-schedule for Provide First Aid or E–Child Care courses and $20.00 for the CPR course, if you still wish
to complete the course enrolled for.
Credit Card payment is required at the time of re-scheduling your booking.
A sickness certificate must be emailed to email@example.com
to reschedule at no charge due to an illness or medical condition preventing your attendance, no re-booking
fee will be charged when this is provided to our administration and enrolment office.
FirstAidPro accepts payment for fees using only Credit Card.
Access to your records
You are entitled to have access to your student file and learning and assessment records on request. You may
require these to monitor you progress with training or simply to go back and confirm something in a previous
training module. Whilst these records will be retained by FirstAidPro in our Adelaide archive facility, you
are welcome to have access anytime or alternatively request a copy at no cost to you. If you require access
to your records, just ask your trainer and it will be organised immediately.
Our continuous improvement of services
FirstAidPro is committed to the continuous improvement of our training and assessment services, student
services and management systems. Central to this commitment is our approach to continuous improvement and
the procedures we apply to achieve systematic and sustained improvement.
The primary method of reporting opportunities for improvement by students via course feedback forms, online
feedback and email. This procedure allows any person to raise a suggestion for consideration by the
Continuous Improvement Committee. Students and staff are encouraged to provide feedback to FirstAidPro so we
can improve our services in the future.
Learner satisfaction survey
At the completion of your training program, you will be issued with a Learner Satisfaction Survey. This is a
nationally consistent survey tool which is designed to collect feedback from students about their experience
with an RTO and in undertaking nationally recognised training. Your completion and return of this survey is
important to FirstAidPro for our ongoing improvement of services and to enable us to report this information
to our registering authority. Your assistance in gathering this survey data is greatly appreciated.
Your language, literacy and numeracy skills
Language, literacy and numeracy skills are critical to almost all areas of work. This is particularly true
in many vocations where language, literacy and numeracy skills influence the performance of workplace tasks
such as measuring, weighing and comprehending written work instructions.
To support this approach FirstAidPro will: Assess a student’s language, literacy and numeracy skills during
their enrolment to ensure they have adequate skills to complete the training; Support students during their
study with training and assessment materials and strategies that are easily understood and suitable to the
level of the workplace skills being delivered; Provide clear information to students about the detail of the
language, literacy and numeracy assistance available; Refer students to external language, literacy and
numeracy support services that are beyond the support available within FirstAidPro and where this level of
support is assessed as necessary; and Negotiate an extension of time to complete training programs if
Making complaints and appeals
FirstAidPro is committed to providing a fair and transparent complaints and appeals process that includes
access to an independent external body if necessary.
What is a complaint?
A complaint is negative feedback about services or staff which has not been resolved locally. A complaint
may be received by FirstAidPro in any form and does not need to be formally documented by the complainant in
order to be acted on. Complaints may be made by any person but are generally made by students and/or
employers. To submit a formal compliant in writing please download and complete the complaints and appeal
and email to firstname.lastname@example.org
What is an appeal?
An appeal is an application by a student for reconsideration of an unfavourable decision or finding during
training and/or assessment. An appeal must be made in writing and specify the of the decision or finding in
dispute. Appeals must be submitted to FirstAidPro within 28 days of the student being informed of the
assessment decision or finding.
Early resolution or complaints and appeals
In all cases, issues that arise during training and assessment that are the source of frustration or are in
dispute should be resolved at the time they occur between the persons involved, where possible.
Sometimes, it will not be possible and in these cases you are encouraged to come forward and inform us of
your concerns with the confidence that you will be treated fairly.
Complaint and appeals handling
FirstAidPro undertakes to apply the following principles to its complaints and appeals handling: A written
record of all complaints and appeals is to be kept by FirstAidPro including all details of lodgement,
response and resolution. A complainant or person lodging an appeal is to be provided an opportunity to
formally present his or her case at minimal or no cost. Each complainant or person lodging an appeal may be
accompanied and/or assisted by a support person at any relevant meeting. The handling of a complaint or
appeal is to commence within 10 working days of the lodgement of the complaint / appeal and all reasonable
measures are taken to finalise the process as soon as practicable.
The complainant or person lodging an appeal is to be provided a written statement of the outcome, including
details of the reasons for the outcome. The complainant or person lodging an appeal is to have the
opportunity for a person or a body that is independent of FirstAidPro to review his or her complaint or
appeal following the internal FirstAidPro complaint or appeals process. It is noted that a review of
findings by an independent person or body will generally only relate to the appeals process and is less
likely to be required in complaints handling. FirstAidPro shall maintain the enrolment of the complainant or
person lodging an appeal during the complaint or appeals process.
Decisions or outcomes of the complaint or appeals process that find in the favour of the student or
otherwise shall be implemented immediately. Complaints and appeals are to be handled in the strictest of
confidence. No FirstAidPro representative is to disclose information to any person without the permission of
the FirstAidPro Chief Executive Officer. Decisions to release information to third parties are only to be
done after the complainant or person lodging the appeal has given permission for this to occur. Complaints
and appeals are to be considered on the basis of procedural fairness and lead to opportunities for
improvement as a Continuous Improvement Report.
RPL / RCC - Recognition of your existing skills and knowledge
In accordance with the requirements of the ASQA Standards for Registered Training Organisations, FirstAidPro
provides the opportunity for students to apply to have prior learning recognised toward a qualification or
units of competence for which they are enrolled.
What is recognition?
Recognition involves the assessment of previously unrecognised skills and knowledge that an individual has
achieved outside the formal education and training system. Recognition assesses this unrecognised learning
against the requirements of a unit of competence, in respect of both entry requirements and outcomes to be
achieved. By removing the need for duplication of learning, recognition encourages an individual to continue
upgrading their skills and knowledge through structured education and training towards formal qualifications
and improved employment outcomes. This has benefits for the individual and industry. Most importantly, it
should be noted that recognition is just another form of assessment.
The following guidelines are to be followed when an application for recognition is received: Any student is
entitled to apply for recognition in a course or qualification in which they are currently enrolled.
Students may not apply for recognition for units of competence or a qualification which are not included in
FirstAidPro RTO #40407 scope of registration. Whilst students may apply for recognition at any time, they
are encouraged to apply before commencing a training program. This will reduce unnecessary training and
guide the student down a more efficient path to competence. Students who are currently enrolled in a
training program are eligible to apply for recognition in that program at no additional charge. Assessment
via recognition is to apply the principles of assessment and the rules of evidence. Recognition may only be
awarded for whole units of competence.
Forms of evidence for recognition
Recognition acknowledges that workplace skills and knowledge may be gained through a variety of ways
including both formal and informal learning or through work-based or life experience.
Like assessment, recognition is a process whereby evidence is collected and a judgement is made by an
assessor or assessment team. The judgement is made on evidence provided by candidates of the skills and
knowledge that they have previously learnt through work, study, life and other experiences, and that they
are currently using. It also includes evidence to confirm a candidate’s ability to adapt prior learning or
current competence to the context of the intended workplace or industry.
Forms of evidence toward recognition may include: Work records; Records of workplace training; Assessments
of current skills; Assessments of current knowledge; Third party reports from current and previous
supervisors or managers; Evidence of relevant unpaid or volunteer experience; Examples of work products;
Observation by an assessor in the workplace;
Performance appraisal; or Duty statements.
Many of these forms of evidence would not be sufficient on their own. When combined together, with a number
of evidence items, the candidate will start to provide a strong case for competence. FirstAidPro reserves
the right to require candidates to undertake practical assessment activities of skills and knowledge in
order to satisfy itself of a candidate’s current competence.
Getting credit for your current competence
FirstAidPro acknowledges the requirement as an RTO to recognise the awards issued by other RTOs. This is
limited to outcomes that are drawn from the national skills framework being units of competence awarded and
accurately identified in statements of attainment and qualifications.
What is credit transfer?
Credit transfer is the recognition of learning achieved through formal education and training. Under the
ASQA Standards for Registered Training Organisations, qualifications and statements of attainment issued by
any RTO must be accepted and recognised by all other RTOs. Firstaidpro will request authentication of any
qualification presented by a student from the issuing RTO as part of the process of confirming competency.
Credit Transfer allows a student to be awarded a unit of competency/module based on successful completion of
the unit which has been previously awarded whether by Firstaidpro or any other registered training
organisation in Australia (RTO).
If you are seeking credit you are required to present your statement of attainment or qualification for
examination by FirstAidPro upon enrolment in any course. These documents will provide the detail of what
units of competence the applicant has been previously issued. You must provide satisfactory evidence that
the statement of attainment or qualification is yours and that an Australian RTO has issued it. A fee may be
charged for processing this application, that is not more than the full enrolment fee for the course being
Statements of attainment or qualifications should be in the correct format as outlined in the Australian
Qualifications Framework Implementation Handbook. You are required to submit copies only which are certified
as true copies of the original.
Credit transfer guidelines
The following guidelines are to be followed in relation to credit transfers: Any student is entitled to
apply for credit transfer in a course or qualification in which they are currently enrolled. Students may
not apply for credit transfer for units of competence or qualification which are not included in FirstAidPro
scope of registration. Whilst students may apply for credit transfer at any time, they are must do so before
commencing a training program. This will reduce unnecessary training and guide the student down a more
efficient path to competence. The student may incur a fee for credit transfer. Credit transfer may only be
awarded for whole units of competence. Where a mapping guide identifies a partial credit, this will not be
considered for credit transfer and applicants will be advised to seek recognition
Delivery of goods
After ordering online, you will receive an email confirmation from eWAY containing your order details (if
you have provided your email address). We will normally confirm receipt of your order within a few minutes
of ordering. First Aid kits or learners guide will be issued to with your booking confirmation email that is
sent once you have been booked in for training, however if goods are unavailable delivery will take a little
longer and it will be sent via Australia Post to your home address to the cost of FirstAidPro from our head
office in Adelaide, South Australia.
In the case of purchase of a physical product from this website which satisfies one or more of the following
cases we will gladly arrange a refund or exchange of the product:
• The product proves faulty within 14 days of receiving the product and/or date of invoice
• The product does not match its description as provided when sold
• The product received is not the product ordered
• The product has been damaged in transit
Please contact us immediately if any of the above occurs to arrange a return. Products returned without
prior notice will be rejected.
Please ensure that returned products are safely packed in their original packaging. We will not be held
liable for damage to products incurred during return shipping.
Delivery of Quality Services
FirstAidPro mission statement is to deliver quality training assessment that meets the needs of learners and
Firstaidpro is committed to providing quality, cost effective First Aid Courses throughout Australia.
Firstaidpro guarantee to not be beaten on any written price on like for like courses that are for nationally
recognised First Aid Training . Should you find a lower price elsewhere, simply call our customer service
line on (08) 7120 2570 during business hours to arrange a price match and 5% discount on the advertised
equivalent First Aid Course fee.
To claim your price match plus 5% discount for any of our equivalent First Aid Courses, you will need to
provide details of the advertised offer and book into an equivalent Firstaidpro course being offered in a
similar location and date to that which is offered by a competitor. Please note that Firstaidpro requires
payment at the time of booking.
When you call our friendly booking team please have proof of the advertised offer ready. If the offer is an
on-line offer please provide the web-address (url) so that the offer can be verified by our team. If you
wish to price match an email, leaflet or flyer please email a copy of the offer to email@example.com
(including the sent from address
for emailed offers). The Price Guarantee is only valid for first aid courses available to the general
public. For you to receive your price guarantee it is essential that our team can verify the offer,
including type of course, date of course, the location of the course and the price of the course at the time
You must claim the price guarantee at the time of your initial booking.
Firstaidpro's usual refund and cancellation and policies still apply.
To receive your First Aid Certificate on the day of your training, please ensure that you have booked and
paid for training prior to the course date and provided your USI and other mandatory requirements and are
deemed competent upon successful completion. Firstaidpro looks forward to seeing you at one of our many
The course must be for the same nationally recognised qualification, either
Perform CPR (HLTAID001), Provide Basic Emergency Life Support (HLTAID002) or Provide First Aid (HLTAID003).
A course of a different length but providing the same qualification is eligible.
Weekdays are interchangeable, however Saturday or Sunday first aid courses must be
matched exactly. The advertised first aid course must be within 3 days of the equivalent Firstaidpro course
that you wish to book.
Within 5km of our compared training location.
Under 18 Parental/Guardian Consent Form
It’s a requirement that anyone under 18 years of age is required to provide us with written consent from
their parent/guardian prior to participating in any Firstaidpro courses. The minimum age allowed to attend
our course is 14 years of age (with parental consent). Please download and complete our Parent/Guardian
, and email completed form to firstname.lastname@example.org
prior to class attendance. This is the student/parent’s responsibility, Firstaidpro holds no responsibility
if not completed and student is refused entry to desired class.
Student Visa Holders
Student visa holders are required to check if their visa status enables them to enrol with Firstaidpro prior to enrolling in any of our courses. Visa status can be checked online via the Visa Entitlement Verification Online service. Section 8 of the ESOS Act states “a provider must be registered on CRICOS to provide a course at a location or do so in accordance with an arrangement they have with another registered provider. Any course undertaken by a student visa holder must be registered on CRICOS”. Therefore, anyone holding a student visa, are not permitted to enrol. Visa study eligibility is the responsibility of the student and not Firstaidpro.
First Aid Pro is not accredited to deliver Nationally Recognised Training to international students on student visa. If identified a statement of attendance will be issued. If you are an international student on a student visa, enrolling with a non – CRICOS provider is a breach of your visa conditions. Breach of your visa conditions may result to cancellation of your visa status. First Aid Pro is not responsible for ensuring your eligibility to undertake study in Australia, by continuing, you agree to these terms and conditions and no refunds will be issued.
Student please be aware that Closed Circuit Television (CCTV) may be in operation at designated Firstaidpro
training rooms and external venues and that they are subject to monitoring and review for security and
workplace health and safety reasons.
Students who participate in classes/activities do so at their own risk. No liability or responsibility is
accepted by FirstAidPro for any injury, illness, damage, loss, accident, expense, or any other claim arising
from involvement in any classes/activities.